Troubleshooting license errors
When configuring your JewelSuite License Server and JewelSuite clients you may run into errors. The most common ones are described below.
Common errors while setting up the license server
If you encounter an error when setting up the license server, the best thing you can do first is check the debug log file. You configured a path to the log file on the Config Services tab in the lmtools.exe program.
You can either click the View Log button under Config Services, or open the log file directly in a text editor.
Scroll all the way down in your log file and see what the status is. If there is an issue with the license server, you will see it here.
License features expired
The configured license file may have expired, When this occurs, you will see messages similar to those below in the license log file when you are trying to start or restart the license server:
You will see a message for each feature you have in your license file.
If you believe your license file should not have expired, please contact the Baker Hughes Software Support team at SoftwareSupport@bakerhughes.com.
Error: Incorrect value for the environment variable LM_BINDING_AGENT.
joa exited with status 53 (Incorrect value for the environment variable LM_BINDING_AGENT).
You may see above error message in the log file when the correct Microsoft Visual C++ Redistributable is missing from the server.
In addition to above error message, you may also see a pop-up with the following text:
“The computer can’t start because MSVCR120.dll is missing from your computer. Try reinstalling the program to fix this problem.”
Inside your JewelSuite license server directory or downloaded zip file, you will find a executable called VC_redist.x64.exe.
Running this file will install the correct version of the Microsoft Visual C++ Redistributable.
Once this has been installed, click Start Server and you should no longer see this error message.
"SERVERNAME": Not a valid server hostname, exiting
You will see above error when the name of your license server has changed.
Contact the Software Support team at SoftwareSupport@bakerhughes.com to retrieve a new license file.